TelecommunicationAround
the world telecommunications and Internet Service Providers (ISPs) face
constant challenges to their business model- from the economy,
competitors, and regulators. At the same time, customers are demanding
new service offerings and personalized customer care at a competitive
price. Ventrum provides the technology, platforms, systems and
consulting services that transform change from a risk to an opportunity.
Cutting edge network and subscriber services. Infrastructure management.
Operations and systems support. Competing in the converged, reinvented
and transformed communications industry requires reliable and flexible
platforms. Revenue-generating subscriber services that build customer
loyalty. Efficient systems that lower costs and maximize investment.
Total visibility into your business.
A barrage of new
technologies has made the telecommunications industry more competitive
than ever. Firms are continually finding new ways to provide services at
lower cost and with new features. At the same time, mature technologies
such as wireline, cable TV and now wireless face slower customer growth
and even decline.
In this cut-throat environment, the winners
will be firms that can provide multiple, low-cost services in a
convergent, bundled fashion. Achieving this goal has required mergers to
build scale, yet companies struggle to integrate mergers and achieve the
efficiencies they anticipated. New technologies, especially the
Internet, are obliterating the traditional differences between phone
service, cable TV and satellite TV. This represents both a challenge and
an opportunity for cable, broadband and satellite companies. . As with
the telecommunications industry, the winning firms will provide
low-cost, bundled services and top-quality customer service.
Agencies
need proven telecommunications strategies to minimize investment costs,
provide citizens with responsive service, ensure the availability of
critical resources during all contingencies, and protect highly
sensitive diplomatic, intelligence, and military data.
Ventrum's
end-to-end telecommunications solutions include expertise in strategy
and planning, system design, engineering, acquisition, implementation,
and operations support for voice, data, wireless, and video
communications. Ventrum can provide billing and customer care services
to cable, broadband and satellite firms. Contact centers at these firms
face high turnover and the constant need to train agents about new
services. Firms utilizing our contact centre services reduce
administrative costs and increase customer satisfaction.