Health
CareHealthcare is becoming increasingly information
intensive. That's putting additional pressure in a competitive
marketplace driven by the expansion of consumer-directed healthcare as
firms strive to offer more choices and provide more guidance directly to
consumers. Meanwhile, the industry is transforming from a laggard to a
leader in information technology in an effort to improve quality and
control costs. Firms that cannot adapt to innovations such as e-health
records will be left behind. These firms must also ensure patient safety
and privacy through compliance with a host of regulations.
Around
the world, the healthcare industry is counting on technical innovation
to drive improvements in the overall effectiveness and efficiency of the
care delivery process. Healthcare providers are expecting more from
their information technology investments - from both clinical systems
that support patient care provision and from information systems that
support management and effective decision-making. Hospital system
executives are making investments in clinical management systems,
electronic medical records, enterprise resource planning systems,
physician and patient Web portals and other IT projects. At the same
time, job market conditions have made it difficult for health systems to
attract and retain essential IT staff to develop and manage these
systems.
Firms reduce administrative costs and increase
customer satisfaction through improvements in automation, agent
training, workforce management, knowledge management and customer
analytics. IT outsourcing can make sense for large providers that need
to upgrade IT services, solve recruiting and retention problems and
replace inadequate management. It can also help control operating costs
and convert IT assets into cash. Ventrum is capable of handling any
outsourcing project imaginable and we are the only one with deep
healthcare expertise.